Clear rules. Fewer misunderstandings.
These terms explain what a City Claim is, what it is not, how renewal works, and when a claim can be rejected, renamed, removed, or refunded.
1. What a City Claim is
A City Claim is a 12-month digital sponsorship/listing placement on the City Pixels map and related city profile pages. A claim may include map placement, a public city profile, sponsor name, sponsor link, and a linked claim announcement or article when applicable.
2. What a City Claim is not
A City Claim does not represent ownership of a municipality, government affiliation, trademark ownership, guaranteed traffic, guaranteed sales, investment value, exclusive legal rights to a geographic market, or endorsement by a city, state, public agency, celebrity, sports league, team, brand, or third party unless expressly stated by that party.
3. Annual renewal
Paid City Claims purchased through Stripe are annual recurring subscriptions unless the checkout page states otherwise. The claim renews once per year at the selected claim price unless future renewal is canceled before the renewal date.
4. Canceling renewal
Canceling renewal stops the next annual charge. It does not cancel, unwind, or prorate the current paid claim term. A claim remains active through the paid-through date unless removed for a policy issue, rights issue, owner request, or company discretion.
5. Refund policy
All City Claim purchases are final once the claim is accepted and published. Refunds are not provided for buyer’s remorse, change of plans, lack of traffic, lack of sales, or early removal requested by the sponsor. Exceptions may apply for duplicate purchases, unavailable claims, rejected claims, technical billing errors, legal requirements, or company discretion.
6. Sponsor identity and rights
Sponsors may not impersonate another person, company, brand, team, city, public agency, celebrity, or rights holder. Fallen House Media LLC may reject, rename, remove, or refund claims that create confusion, violate rights, imply false endorsement, contain misleading information, or conflict with platform rules.
7. Claim availability
A checkout payment does not guarantee final acceptance if the city is already claimed, reserved, unavailable, incorrectly priced, disputed, or connected to a sponsor identity issue. If a claim cannot be accepted, the usual remedy is rejection and refund of the claim payment.
8. Content review
All sponsor names, links, quotes, images, articles, and story angles are subject to the City Pixels Content Standards. Fallen House Media LLC may request changes or decline materials that do not fit the platform.
9. Changes to pages and map presentation
The map, layout, article links, sponsor display, city profiles, pricing tiers, and claim categories may be updated over time. Reasonable changes to presentation do not create a refund right as long as the core claim placement remains active during the paid term.
10. Contact
Questions about claims, removals, renewals, or corrections should be sent through the contact page.